1. Who we are
Smart Homes Trading & Contracting Company (commercial registration no. 7009377388, VAT registration no. 310047896100003), headquartered in Jeddah, is the data controller for the personal data collected through this site and its associated communication channels. “The Site” means the smarthomes.sa domain, its subpages, and its English-language version.
2. Scope of this policy
This policy applies to the personal data we collect from you as a visitor to the site, a quotation or service requester, an existing customer, a job applicant, or a representative of a contracting or property-development firm we work with. It should be read alongside the Terms of Use published on the site, and any supply, installation or maintenance contract in place between us.
3. Data we collect
Data you give us directly:
- Your name, mobile number, email address, and city or district.
- Project details such as building type, number of units, project stage, systems required, an estimated budget where you provide one, and any drawings or attachments you send.
- Employer details when you contact us in a business capacity, such as company name, job title and contact information.
- The content of your messages to us through forms, email, WhatsApp or phone, plus maintenance requests, contract details or a project number.
- Your CV and attachments when you apply for a role.
Data collected automatically: your IP address, device and browser type, the pages you visited and how long you stayed, the source you arrived from, and cookie identifiers.
We never ask for bank card details, account numbers or national ID images through the site. If a message claiming to be from us asks for these, please report it through our official channels immediately. Some calls may be recorded for quality or record-keeping only, and only after you are told before the recording starts.
4. How we collect data
- Through the site’s forms: contact, quotation requests, service or maintenance requests, newsletter sign-up, and job applications.
- Through direct channels: phone, WhatsApp, email, and our social media accounts.
- Through cookies and analytics or advertising tools.
- From third parties in limited cases, such as a contractor or developer who refers you, or an advertising platform your enquiry reached us through.
5. Purposes of processing and their basis
- Responding to your enquiry and preparing a quotation.
- Carrying out supply, installation, programming and maintenance.
- After-sales service and following up on warranty claims.
- Issuing invoices and meeting tax and accounting obligations.
- Improving the site and measuring advertising performance.
- Sending offers and marketing content based on your consent, which you may withdraw at any time.
- Managing job applications.
- Protecting our rights and yours, preventing fraud, and defending legal claims.
We do not use your data for a new purpose that conflicts with the one it was collected for, without notifying you and obtaining your consent where required.
6. Cookies and tracking tools
We may use cookies that are necessary to run the site and remember your preferences, analytics cookies to measure visits and browsing behaviour, and advertising cookies to measure campaign performance and show relevant advertising across platforms. You can manage cookies from your browser settings or any consent tool the site provides. Disabling some necessary cookies may stop some pages or features working properly.
7. Sharing your data
We do not sell or rent your personal data. We may share it, limited to what is necessary and with parties bound by confidentiality, with:
- Hosting, email and customer-management providers we use to run the site and store requests.
- Analytics and advertising providers, to the extent needed to run these services and measure performance.
- Installation and maintenance teams and delivery companies, limited to what a job at your site requires.
- Equipment manufacturers or suppliers, when activating a warranty or requesting technical support.
- Professional advisors and auditors, within the scope of their work.
- Courts and competent government authorities, where there is a lawful request.
8. Transfer outside the Kingdom
Some data may be processed by service providers whose servers sit outside Saudi Arabia. Where this happens, the transfer follows the applicable regulatory controls and ensures appropriate protection for personal data.
9. Retention periods
- Enquiries or quotation requests that do not become a contract: up to 24 months from the last contact, unless a longer period is required by law or by our operations.
- Customer, contract and invoice records: for the life of the contract, then for the period required by tax and accounting regulation or to defend our rights.
- Warranty and maintenance records: for the life of the warranty and the time needed to process related claims.
- Unsuccessful job applications: up to 12 months, unless you agree to keep them on file for future roles.
- Newsletter data: until you unsubscribe.
Once the purpose for retention has ended, data is deleted or de-identified where possible.
10. Data protection
We apply organisational and technical measures including encrypted connections to the site, access to data limited to staff whose role requires it, regular backups, and periodic review of system permissions. No transmission over the internet can be guaranteed completely secure. If an incident affecting your personal data occurs, we take the necessary legal steps and notify the competent authorities and affected individuals where the law requires it.
11. Your rights as a data subject
- To know the legal basis and purpose for collecting your data.
- To access the data we hold about you and receive a copy of it in a clear format.
- To correct, update or complete it.
- To request its deletion once the purpose for collecting it no longer applies, unless we are legally required to keep it.
- To withdraw consent at any time, without affecting processing carried out before the withdrawal.
To exercise any of these rights, email us at info@smarthomes.sa describing your request; we may ask for proof of identity to protect your data.
12. Marketing messages
We only send marketing messages by email, SMS or WhatsApp with your consent or as permitted by law, and they include a clear way to unsubscribe wherever possible. We remain entitled to send operational messages about your request, contract or maintenance appointment, as these are not marketing.
13. Job applicant data
Recruitment data is used only to assess your application, and is seen by the HR team and the relevant department manager. It is not shared with external parties except to verify information when needed and in line with applicable regulations.
14. Minors’ privacy
The site and its services are directed at people who are at least eighteen years old. We do not knowingly collect data from anyone younger, and if we learn otherwise, we take appropriate steps to delete it. If you are a parent or guardian and believe a minor has given us their data, please contact us so we can act on it.
15. Links and third-party sites
The site may link to manufacturers’ websites, social media platforms or app stores. Each has its own independent privacy policy, and we are not responsible for their practices.
16. Updates to this policy
We may update this policy; any update is published on this page with a new revision date. Where a change is material and affects your rights, we will use an appropriate method to notify you if required.
17. Contact and complaints
Data Protection Officer: the department responsible for data protection at the Company.
Email: info@smarthomes.sa · Unified number: 0533338883
Address: Jeddah, Saudi Arabia.
If you are not satisfied with our response, you may file a complaint with the authority responsible for overseeing the Personal Data Protection Law in the Kingdom.